Privacy policy - FÉLICIE EYMARD –
We invite you to read this document (hereinafter referred to as the “Privacy Policy”) carefully. If you have any questions about this document or, more generally, about the collection and processing of your personal information by FELICIE EYMARD SASU, please do not hesitate to contact us at the following e-mail address: hello (@) felicieeymard.com.
Contents
Definitions
Preamble and scope of application
Data controller
Categories of Personal Data collected and processed
Mandatory or optional provision of Data
Purposes of collecting and processing Personal Data
How long we keep Personal Data
Recipients of Personal Data
Security of Personal Data
Respecting your rights
1. DEFINITIONS
Personal Data: means any information that relates to an identified or identifiable living individual.
Purpose: refers to the main and legitimate reason for which Personal Data is collected and used.
Personal Data Regulations: means the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, applicable as of May 25, 2018 (hereinafter the “General Data Protection Regulation” or “GDPR”) and Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms as amended.
Processing: refers to an operation, or set of operations, involving Personal Pata, whatever the process used.
Contract: means this Privacy Policy, the Term & Conditions, and its Appendix, as well as any applicable order form signed between the Customer and FELICIE EYMARD SASU.
Order: refers to the purchasing process carried out on the Site and including Personal Data and payment details.
Newsletter: refers to a periodic electronic newsletter containing news, promotions, product informations and any other content deemed relevant by the issuer. This information is sent by e-mail to Customer Account holders.
Emailing: refers to the sending of a personalized e-mail tailored to the customer’s preferences, with the aim of proposing a specific promotional offer on a product. These e-mails are sent to Customer Account holders having given their prior consent.
Customer: refers to the living individual placing an Order on the Site.
Professional: refers to the legal entity that places an Order on the Site, by signing an order form.
Member: refers to the User of the Site having created a Customer Account and entered personal information.
Site: refers to the website www.felicieeymard.com
Users: refers to all users of the Site, whether or not they are Customers, Professionals, Members, or visitors.
Customer Account: refers to the personal space created by the Customer or the Professional in order to place Orders on the Site and to access the various follow-up and management functions.
2. PREAMBLE AND SCOPE OF APPLICATION
FELICIE EYMARD SASU is committed to preserving the confidentiality of your personal information and we attach great importance to protecting the privacy of Users of our services.
The purpose of the Privacy Policy is to define the rules applicable to the collection and processing of your Personal Data via our Site as well as via the placing of an Order or the creation of a Customer Account.
Our Privacy Policy details the Personal Data we collect and process via our Site, the purposes for which we process your Personal Data, how we use it and the features we offer to enable you to access and update your Personal Data.
It applies to Site Users as defined in section “1. Definitions”.
Our Privacy Policy does not apply to services offered by third-party companies, operating websites and tools of our delivery service providers or other partners or tools accessible from our Site. We are not responsible for how these sites use your Personal Data.
Acceptance of our terms. When you place your first Order, or create a Customer Account, you are asked to accept this Privacy Policy. By doing so, you confirm that you have read it and accept it without restriction or reservation. If you do not agree with any of its terms, you are free not to use our services.
Updates. We may change the terms of this Privacy Policy from time to time, particularly in the event of the implementation of new Personal Data Processing. You will be informed of such changes either by a special notice on our Sites or by e-mail notification.
3. DATA CONTROLLER
A data controller is an entity which determines the Purposes and the means of Processing your Personal Data and is responsible for compliance with the Personal Data Regulations.
If you have any questions about the processing of your Personal Data, please contact us by e-mail at: hello (@) felicieeymard.com
We are responsible for all Processing carried out on the Site. We are also responsible for the Processing of Personal Data collected as part of Newsletter subscriptions or the receipt of promotional e-mails as part of Emailing campaigns, in accordance with the legal provisions in force.
For details of the Purposes and Processing of Personal Data carried out on our Site, please refer to section 4 of this Privacy Policy.
4. CATEGORIES OF PERSONAL DATA COLLECTED AND PROCESSED
Technical data relating to use of the Site
Details of data collected :
IP address
Cookies
Logs
Persons concerned :
Site User
Customer Account holders
User identification data
Details of data collected :
Civility
First name
Name
Email address
Phone number
Date of birth
City
Persons concerned :
Customer Account holders
Order data
Details of data collected :
Civility
First name
Name
Email address
Phone number
Postal address
City
Persons concerned :
Customer Account holders
Newsletter subscription
Details of data collected :
Civility
First name
Name
Email address
Persons concerned :
Customer Account holders
Member who has not requested to unsubscribe
Emailing campaign
Details of data collected:
Civility
First name
Name
Email address
Persons concerned :
Customer Account holders
Members who have consented to receive promotional e-mails
Member who has not requested to unsubscribe
5. MANDATORY OR OPTIONAL PROVISION OF DATA
The Personal Data essential to FELICIE EYMARD SASU to achieve the purposes of the Processing are indicated by an asterisk on the collection forms.
If you do not fill in these mandatory fields, we will not be able to provide you with our services.
Personal Data not marked with an asterisk are optional; they enable us to get to know you better and improve our services.
With regard to Personal Data collected when you browse the Site, please refer directly to the Cookies banner.
6. PURPOSES OF COLLECTING AND PROCESSING PERSONAL DATA
Management and use of the Site
Purpose of processing :
General administration of the Site to ensure its smooth operation and security
Depositing cookies in accordance with the choices made via the Cookies banner.
Processing of requests for information via the various forms available on our Site;
Statistics, activity monitoring, analysis of traffic and pages consulted;
Improving the Site and proposing content that performs well for you and your computer
Legal basis :
Legitimate interest
Consent
Creating and managing Customer Accounts and Orders
Purpose of Processing :
Order placement and delivery
Order tracking, history and management
Improved Member experience with articles adapted to the search history on the Site
Communication of product developments and news
Handling of inquiries and assistance with your Orders and use of our services
Follow-up of invoicing, management of unpaid Orders and litigation
Keeping accounting records and legal documents
Legal basis :
Contractual measures
Consent
Newsletter subscription
Purpose of Processing :
Communication of Newsletter, promotional content and news by e-mail
Communication of developments and news about our services
BtoB prospecting campaigns for professional establishments (email, telephone)
Satisfaction surveys
Legal basis :
Legitimate interest
Consent
Emailing campaign
Purpose of Processing :
Sending promotional e-mails and targeted information on the Site’s products by e-mail
Communication of information adapted to Customer profiles
Communication of all developments and news about our services
Communication of special offers, discounts or promotions.
Announce events, sales or product launches.
Legal basis :
Legitimate interest
Consent
7. HOW LONG WE KEEP PERSONAL DATA
Your Personal Data is kept only for as long as is strictly necessary.
Management and use of the Site. Cookies and other traces are kept until the end of the session.
Creation and management of Customer Accounts and Orders. Your Personal Data will be kept throughout your use of the services and until your account is closed.
Customers (BtoC). Your data is kept for the duration of our Contract. They are deleted after five (5) years from the end of our contractual relationship in order to comply with legal prescription obligations.
Newsletter subscription. Your contact data collected when you subscribe to our Newsletter is kept until you request its deletion via the unsubscribe link available within our communications.
Emailing campaign subscriptions. Your contact data collected when you subscribe to our emailing campaigns is kept until you request its deletion via the unsubscribe link available within our communications.
Before these periods expire, we may contact you again to ask if you wish to set up an additional retention period, in which case the periods indicated above will start running again.
At the end of these periods and the effective closing of your Customer Account, your Personal Data will be anonymized. They will then be used exclusively for statistical purposes.
8. RECIPIENTS OF PERSONAL DATA
Sharing with third parties. The Personal Data may be communicated to :
Our subcontractors, particularly those responsible for delivery, hosting, customer care, satisfaction surveys, management of security incidents or fraudulent activity, etc.
For legal reasons, your information and Personal Data may be disclosed to a third party if FÉLICIE EYMARD SASU is required to do so by law, regulation or court order, or if such disclosure is necessary for the purposes of an investigation, injunction or legal proceeding, whether domestic or foreign.
Transfers outside the EU. When FÉLICIE EYMARD uses service providers located outside the EU, guarantees are taken to protect and secure transfers. These recipients are either located in a country benefiting from an adequacy decision, or standard contractual clauses approved by the European Commission have been signed.
9. SECURITY OF PERSONAL DATA
We implement organizational and technical measures to protect the security of your Personal Data against unauthorized access, disclosure, alteration, damage, or destruction.
FELICIE EYMARD SASU and its technical and hosting service providers have implemented appropriate measures to ensure the integrity, confidentiality, and security of your Personal Data.
10. RESPECT FOR YOUR RIGHTS
You have the right to access the Data concerning you, the right to request its rectification, deletion, or portability, as well as the right to request the limitation of the processing of your Data, to withdraw your consent and to define directives on the fate of your Data after your death.
You also have the option of objecting at any time:
Processing for commercial prospecting purposes, implemented by FELICIE EYMARD SASU;
For reasons relating to your particular situation, to processing based on the legitimate interests of FELICIE EYMARD SASU.
These rights may be exercised at any time by contacting our customer service department by e-mail at hello (@) felicieeymard.com. You can also delete your account (and therefore your Personal Data) directly from your Customer Account.
Once you have contacted us, if you feel that your rights have not been respected, you also have the right to lodge a complaint with a supervisory authority.
The French supervisory authority is the Commission Nationale de l’Informatique et des Libertés (CNIL), located at 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.